Donna Cross & Carrie Akhurst

About Donna Cross & Carrie Akhurst

Donna and Carrie are passionate about quality aged care. They assist care providers in delivering relevant, culturally appropriate, and tailored care.

Can Support at Home funding pay for flights, ferries or taxis?

The use of aged care program funds for personal transport is a common question raised by providers. During recent training sessions, several people asked how transport-related costs can be paid for using Support at Home funds. Whilst it seems straightforward enough, I think [...]

Can Support at Home funding pay for flights, ferries or taxis?2026-06-16T19:17:50+10:00

Newsletter May 2026

May has been a big month for the sector, with the Federal Budget landing on 12 May and bringing with it a headline commitment of $3.7 billion for aged care. On the surface, that sounds significant, and in some areas, it is. But as you'll read in this [...]

Newsletter May 20262026-08-11T13:42:33+10:00

Do you operate an aged care digital platform?

How to answer this registration question correctly If you are completing provider registration or re-registration, you may have come across the question: “Will you deliver services through an aged care digital platform?” This question often causes confusion, especially when most providers are already using a variety of [...]

Do you operate an aged care digital platform?2026-04-28T13:24:14+10:00

Newsletter March 2026

Recently, many providers across the country have been dealing with more than just reform. There’s also been fires, floods, cyclones, which have disrupted services, teams and communities. For those impacted, the focus has rightly been on keeping people safe and maintaining care in challenging conditions. At the same [...]

Newsletter March 20262026-08-11T13:43:00+10:00

Newsletter November 2025

When a Department spokesperson said the start of the new Aged Care Act and key program reforms (Support at Home) would make November a ‘bumpy’ month, they weren't kidding! We know from the work we do with rural, remote and not for profit providers - that a number [...]

Newsletter November 20252026-08-11T13:45:07+10:00

Newsletter October 2025

As the new aged care reforms commence on 1 November 2025, it is very likely you'll receive a high volume of emails from various regulatory areas of the Department of Health. Disability and Ageing and the Aged Care Quality and Safety Commission reminding you of the reform requirements [...]

Newsletter October 20252026-08-11T13:45:38+10:00

Newsletter September 2025

Only six weeks to go to the 1 November Reform commencement, and it really is the pointy end! The ongoing flow of information updates and more resources from the Department and Commission is a lot to keep on top of. In this month's edition, we are flagging key [...]

Newsletter September 20252026-08-11T13:46:37+10:00

6 Expert Cleaning Tips to Reduce the Risk of Infection

If you've ever felt overwhelmed by the standards associated with cleaning an aged care facility, or providing home based care cleaning services in the community, especially since the spread of COVID-19, you are not alone. As the Approved Provider of an Aged Care Home or Community Care [...]

6 Expert Cleaning Tips to Reduce the Risk of Infection2025-07-22T14:38:14+10:00
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