Effective Handovers and Their Role in Quality Care

Effective Handovers and Their Role in Quality Care

Are you providing an effective handover at the end of your shift? Good communication is the cornerstone of a well-run organisation and is the most important factor for achieving positive consumer and staff outcomes. If you work in residential care, or in a setting...
Lifestory Work In Action

Lifestory Work In Action

Last week, we looked at the negative impact of not knowing a person well, how lack of insight into their history and habits can lead to an adverse outcome. This week I want to review the positive side of understanding the consumer of aged care services better and how...
Life Stories Can Save Lives

Life Stories Can Save Lives

My partner’s aunt, Ruth, was 96 years old when she went into residential care. She was intelligent, gregarious and fun to be around. A strongly independent woman, she had travelled and worked in many different countries throughout her life at a time where that was not...
The Commonwealth Home Support Programme and Grandfathered Clients

The Commonwealth Home Support Programme and Grandfathered Clients

For a couple of years now we’ve been wondering when services would be required to add unregistered, ‘grandfathered’ clients to the My Aged Care portal. After all, the information in the My Aged Care portal assists the Government in planning for future aged care needs,...
Aged Care Rights – Not Without Responsibilities

Aged Care Rights – Not Without Responsibilities

When the new Charter of Aged Care Rights was circulated, a number of people, myself included, expressed concern that responsibilities had been overlooked. I know a number of organisations pointed this out during the feedback period, but when the Charter came out...
The New Charter of Aged Care Rights

The New Charter of Aged Care Rights

The new Charter of Aged Care Rights came into effect in Australia on July 1st 2019 and dovetails nicely with the New Aged Care Standards, which are what services will now be assessed against in Quality Reviews and Audits. And, like the new Aged Care Standards, the new...
Making It Real – Engage your team in applying policies & procedures

Making It Real – Engage your team in applying policies & procedures

Last week, we looked at the importance of having policies and procedures that are up to date, appropriate, that reflect your operational environment, and support the delivery of quality outcomes. But it’s not enough to just have a set of policies that management are...
Policies and Procedures – How to keep them relevant

Policies and Procedures – How to keep them relevant

Many organisations have a set of policies and procedures that help them in meeting quality and compliance standards. For some organisations, they are only a focus of attention at review or audit time and ‘fall off the radar’ outside of this targeted focus...
Advocacy Services for Clients – Education for staff and families

Advocacy Services for Clients – Education for staff and families

We’ve been talking about elder abuse and its effect on clients and our society. We also know that sometimes clients are unhappy with aspects of the care and support they receive. But where do you, or the client, go if professional help is needed? I’m reminded of a...
Neglect Is Still Abuse

Neglect Is Still Abuse

Neglect is also a form of Elder Abuse. How many elders have been seriously injured or have died as a result of staff or family carers neglecting to provide essential care and support to a vulnerable person? Now, when I talk about neglect I am not referring to those...