Aged Care Rights – Not Without Responsibilities

Aged Care Rights – Not Without Responsibilities

When the new Charter of Aged Care Rights was circulated, a number of people, myself included, expressed concern that responsibilities had been overlooked. I know a number of organisations pointed this out during the feedback period, but when the Charter came out...
The New Charter of Aged Care Rights

The New Charter of Aged Care Rights

The new Charter of Aged Care Rights came into effect in Australia on July 1st 2019 and dovetails nicely with the New Aged Care Standards, which are what services will now be assessed against in Quality Reviews and Audits. And, like the new Aged Care Standards, the new...
Making It Real – Engage your team in applying policies & procedures

Making It Real – Engage your team in applying policies & procedures

Last week, we looked at the importance of having policies and procedures that are up to date, appropriate, that reflect your operational environment, and support the delivery of quality outcomes. But it’s not enough to just have a set of policies that management are...
Policies and Procedures – How to keep them relevant

Policies and Procedures – How to keep them relevant

Many organisations have a set of policies and procedures that help them in meeting quality and compliance standards. For some organisations, they are only a focus of attention at review or audit time and ‘fall off the radar’ outside of this targeted focus...
Advocacy Services for Clients – Education for staff and families

Advocacy Services for Clients – Education for staff and families

We’ve been talking about elder abuse and its effect on clients and our society. We also know that sometimes clients are unhappy with aspects of the care and support they receive. But where do you, or the client, go if professional help is needed? I’m reminded of a...
Neglect Is Still Abuse

Neglect Is Still Abuse

Neglect is also a form of Elder Abuse. How many elders have been seriously injured or have died as a result of staff or family carers neglecting to provide essential care and support to a vulnerable person? Now, when I talk about neglect I am not referring to those...
Quality Reviews – Preparing Your Staff

Quality Reviews – Preparing Your Staff

If they’ve never been through a quality review, or they’ve been involved in a review in the past that didn’t go to well, your staff may be anxious about any upcoming reviews – especially if they think they are going to be ‘tested’ on their knowledge or they are...
Conversational Assessment

Conversational Assessment

Have a think about a time that you were applying for a loan or looking to make a large purchase. If you’re around my age, it’s probably occurred a few times through your life. Now consider how the person ‘interviewing’ you, or trying to help you get what you wanted,...