Policies and Procedures – How to keep them relevant

Policies and Procedures – How to keep them relevant

Many organisations have a set of policies and procedures that help them in meeting quality and compliance standards. For some organisations, they are only a focus of attention at review or audit time and ‘fall off the radar’ outside of this targeted focus...
Advocacy Services for Clients – Education for staff and families

Advocacy Services for Clients – Education for staff and families

We’ve been talking about elder abuse and its effect on clients and our society. We also know that sometimes clients are unhappy with aspects of the care and support they receive. But where do you, or the client, go if professional help is needed? I’m reminded of a...
Neglect Is Still Abuse

Neglect Is Still Abuse

Neglect is also a form of Elder Abuse. How many elders have been seriously injured or have died as a result of staff or family carers neglecting to provide essential care and support to a vulnerable person? Now, when I talk about neglect I am not referring to those...
Quality Reviews – Preparing Your Staff

Quality Reviews – Preparing Your Staff

If they’ve never been through a quality review, or they’ve been involved in a review in the past that didn’t go to well, your staff may be anxious about any upcoming reviews – especially if they think they are going to be ‘tested’ on their knowledge or they are...
Conversational Assessment

Conversational Assessment

Have a think about a time that you were applying for a loan or looking to make a large purchase. If you’re around my age, it’s probably occurred a few times through your life. Now consider how the person ‘interviewing’ you, or trying to help you get what you wanted,...
Residual Current Devices – Do you really need to use them?

Residual Current Devices – Do you really need to use them?

Last Sunday was the World Day for Safety and Health at Work, so this week we thought we would cover off on a topic relevant to community aged and disability workers – the use of Residual Current Devices when providing home care services. I was recently asked by...
‘Lean On Me’ – Human Resources | New Aged Care Standard #7

‘Lean On Me’ – Human Resources | New Aged Care Standard #7

Standard 7 supports all of the other Aged Care Quality Standards and it’s one of the most important parts of providing quality care.  It is obvious that one of the most important parts of providing quality aged care support is having the right people and the...