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New Ways to Improve Communication Within Your Team
This week we tried a new communication method within our team. Well, it isn't technically a new communication method - phone texting. But it was how we used it that was new to us. You see, every Monday morning the Directors of CDCS get together with our admin team and...
How to Archive & Dispose of Consumer-Related Sensitive Documents
We all have those documents that we either need to archive or dispose of correctly to avoid disclosing sensitive information. Although I now get most of my invoices or bills via email, I still find that I have a plethora of physical documents that include sensitive...
The Importance of Airflow and Ventilation in Aged Care
As I sit writing this post the wind is blustering against my office windows. It's great for getting the washing dry, but not so good for those of us who suffer from hayfever! However, I did take the precaution of taking an antihistamine first thing this morning in an...
Open Borders – What does this mean for your service?
Around Australia we are hearing the term open borders, as in ‘the borders will be open in time for Christmas’ – or perhaps not, depending on what State or Territory you live in. While many people are rejoicing that they will be able to spend this holiday time with...
The Best 6 Tips for Emergency Planning (excluding pandemics!)
Yes, it’s hard to believe that there are other ‘types’ of emergencies to be ready for apart from COVID! However, the advent of spring and the approach of summer means greater risks of fire, heatwave conditions, storms and floods. As a volunteer firefighter, the month...
What is the Commonwealth Home Support Program?
Those of us who work in the aged care sector often use a lot of acronyms. Sometimes we describe the care and support we provide to clients by referencing a program, such as saying someone is receiving CHSP support or they're on a Home Care Package, but we often don't...
What is a Home Service ‘Incident Management System’ and How to Implement Yours?
You put down the phone and look over the notes on your desk from the previous week. A client slipped and fell whilst being supported to shower; a staff member was bitten by a client’s dog when providing domestic assistance; and now a family carer has called to make a...
How to Sensitively Approach Vaccine Hesitancy in Aged Care
Last week, I spent time in a remote community in South Australia. Whilst completing some aged care client assessments, I asked people what their intention was regarding getting the COVID vaccination once it was available to them. It was both interesting and disturbing...
The Balancing Act | Duty of Care in Aged Care
We often hear the term Duty of Care casually thrown around in the workplace, especially in the aged care setting, but what does it actually mean and how does it interact with Dignity of Risk? If you work in the aged or disability sector you have both a legal and moral...
Organisational Sustainability
You know, sometimes you just shouldn’t eat that extra piece of cake: it can ruin a good thing! Similarly, you sometimes need to reject an offer or opportunity that comes across your desk. It might not be in the best interests of your organisation. We sometimes miss...
