Family and Stakeholder Meetings

Family and Stakeholder Meetings

One important area of developing a care plan for a person is recognising family members or significant others in their lives who are either providing direct care and support to the person, or who are actively interested in ensuring the person gets the best care to...
Life Stories Can Save Lives

Life Stories Can Save Lives

My partner’s aunt, Ruth, was 96 years old when she went into residential care. She was intelligent, gregarious and fun to be around. A strongly independent woman, she had travelled and worked in many different countries throughout her life at a time where that was not...
Aged Care Rights – Not Without Responsibilities

Aged Care Rights – Not Without Responsibilities

When the new Charter of Aged Care Rights was circulated, a number of people, myself included, expressed concern that responsibilities had been overlooked. I know a number of organisations pointed this out during the feedback period, but when the Charter came out...
Quality Reviews – Preparing Your Staff

Quality Reviews – Preparing Your Staff

If they’ve never been through a quality review, or they’ve been involved in a review in the past that didn’t go to well, your staff may be anxious about any upcoming reviews – especially if they think they are going to be ‘tested’ on their knowledge or they are...
Conversational Assessment

Conversational Assessment

Have a think about a time that you were applying for a loan or looking to make a large purchase. If you’re around my age, it’s probably occurred a few times through your life. Now consider how the person ‘interviewing’ you, or trying to help you get what you wanted,...