‘The Greatest Show’ – Organisational Governance | New Aged Care Standard #8
Often, when I mention the word ‘governance’ to people, I see their faces glaze over and a thought bubble appears above them that almost shouts “oh no, not that boring, hard stuff!” However, Standard 8 – Organisational Governance – supports all of the other...
‘Lean On Me’ – Human Resources | New Aged Care Standard #7
Standard 7 supports all of the other Aged Care Quality Standards and it’s one of the most important parts of providing quality care. It is obvious that one of the most important parts of providing quality aged care support is having the right people and the...
‘Who Ya Gonna Call?’ – Feedback & Complaints | New Aged Care Standard #6
If there's somethin' strange in the neighbourhood Who ya gonna call? (ghostbusters) There's somethin' weird and it don't look good Who ya gonna call? (ghostbusters) Okay, okay – there may be no ghosts around here, but sometimes things don’t look so good for some...
‘Wouldn’t It Be Loverly?’ – Organisation’s Service Environment | New Aged Care Standard #5
Do you remember that old musical starring Audrey Hepburn – ‘My Fair Lady'? The main character, Eliza Doolittle, fantasises about a place that is secure and comfortable; a place that is warm, where she has not just what she needs, but also some simple...
