Are You Using the Aged Care ‘Dirty Words’?

Are You Using the Aged Care ‘Dirty Words’?

Come on, you know what they are: lovey dearie old fella oldie the old fart you old folks young man or young lady over the hill The ‘dirty words’ are those that attach an ageist attitude towards older people. After all, I take offence at the young cashier at the...
Lifestory Work In Action

Lifestory Work In Action

Last week, we looked at the negative impact of not knowing a person well, how lack of insight into their history and habits can lead to an adverse outcome. This week I want to review the positive side of understanding the consumer of aged care services better and how...
Aged Care Rights – Not Without Responsibilities

Aged Care Rights – Not Without Responsibilities

When the new Charter of Aged Care Rights was circulated, a number of people, myself included, expressed concern that responsibilities had been overlooked. I know a number of organisations pointed this out during the feedback period, but when the Charter came out...
The New Charter of Aged Care Rights

The New Charter of Aged Care Rights

The new Charter of Aged Care Rights came into effect in Australia on July 1st 2019 and dovetails nicely with the New Aged Care Standards, which are what services will now be assessed against in Quality Reviews and Audits. And, like the new Aged Care Standards, the new...
Advocacy Services for Clients – Education for staff and families

Advocacy Services for Clients – Education for staff and families

We’ve been talking about elder abuse and its effect on clients and our society. We also know that sometimes clients are unhappy with aspects of the care and support they receive. But where do you, or the client, go if professional help is needed? I’m reminded of a...