I have a confession to make: you see, I have been fascinated with this thing we label as ‘communication’ or more specifically ‘messaging’ for a long time, probably because I have personally struggled in getting it right, and I know how critical good communication...
I stepped out of the car to take a picture of the dry paddocks on the way out to a small town located in northern New South Wales and found myself sinking into a pile of sand and chaff, the fallout from recent dust storms that had picked up everything that was laying...
Last week, we looked at the negative impact of not knowing a person well, how lack of insight into their history and habits can lead to an adverse outcome. This week I want to review the positive side of understanding the consumer of aged care services better and how...
In many rural and remote Aboriginal communities, aged care services need to support consumers who are transient. Transient consumers are those who may be absent from their home from three to four days at a time or longer, in some instances four to six weeks and...
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