Work Instructions – Do it like Ikea

Work Instructions – Do it like Ikea

I recently purchased a storage unit from Ikea – yes, that bastion of ‘ready to assemble’ furniture, which of course meant that I needed to put it together. Thankfully, the kit came with all necessary hardware, a basic set of construction tools and a set of...
Finding Your Inner Wall-E

Finding Your Inner Wall-E

In the consultancy work we do, one of the biggest challenges that organisations often seek some guidance around is the development, or review, of their policies and procedures and other related documents. Managers want to make sure that they have a structure in place...
Good Things Often Come in Small Packages

Good Things Often Come in Small Packages

Big is not necessarily better. Neither is an increase in the numbers of care providers who may have entered the industry driven by the lure of profit. This is something that is becoming evident from reports in the media lately, especially when it comes to aged care...
Quality Reviews – Preparing Your Staff

Quality Reviews – Preparing Your Staff

If they’ve never been through a quality review, or they’ve been involved in a review in the past that didn’t go to well, your staff may be anxious about any upcoming reviews – especially if they think they are going to be ‘tested’ on their knowledge or they are...