There has been a lot of negative talk in the news lately about organisations applying exit fees, administration and case management charges to consumers receiving a Home Care Package. The assumptions are that the organisations who are managing these packages are...
In July 2014, the Commonwealth Government introduced an Aged Care Means Test Assessment for all new clients accessing Home Care Packages. Many remote Aboriginal and Torres Strait Islander organisations have assumed that they don’t need to worry about their clients...
For some people, the idea of a non-profit organisation charging fees and making a profit is an oxymoron. But that is to misinterpret what the term non-profit means. Take, for instance, the Australian Taxation Office’s definition of a non-profit organisation: “A...
Many of the services we are currently working with are feeling the pressure around the introduction of client fees. They are grappling with issues such as: Changing the organisational mindset on the need to collect aged care fees; What rate should be charged; How to...
I realised when reading back over last week’s blog that I hadn’t really addressed the area of client responsibilities adequately. We talk about client’s rights, and the importance of upholding these often in our services. But what about the responsibilities of...
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