The New Charter of Aged Care Rights

The New Charter of Aged Care Rights

The new Charter of Aged Care Rights came into effect in Australia on July 1st 2019 and dovetails nicely with the New Aged Care Standards, which are what services will now be assessed against in Quality Reviews and Audits. And, like the new Aged Care Standards, the new...
Making It Real – Engage your team in applying policies & procedures

Making It Real – Engage your team in applying policies & procedures

Last week, we looked at the importance of having policies and procedures that are up to date, appropriate, that reflect your operational environment, and support the delivery of quality outcomes. But it’s not enough to just have a set of policies that management are...
Policies and Procedures – How to keep them relevant

Policies and Procedures – How to keep them relevant

Many organisations have a set of policies and procedures that help them in meeting quality and compliance standards. For some organisations, they are only a focus of attention at review or audit time and ‘fall off the radar’ outside of this targeted focus...