Access to Aged Care – Are we doing enough?

Access to Aged Care – Are we doing enough?

One of the concepts woven through the aged care quality framework is that aged care is accessible for all people who need it. But what does that mean? What makes up accessible aged care and what are the barriers that organisations need to consider to ensure that aged...
The Commonwealth Home Support Programme and Grandfathered Clients

The Commonwealth Home Support Programme and Grandfathered Clients

For a couple of years now we’ve been wondering when services would be required to add unregistered, ‘grandfathered’ clients to the My Aged Care portal. After all, the information in the My Aged Care portal assists the Government in planning for future aged care needs,...
The National Prioritisation Queue – Home Care Packages

The National Prioritisation Queue – Home Care Packages

We often think that once a person has been assessed for a home care package and are in the National Prioritisation Queue (wait list) for a package that we’ve done our job in assisting them to access aged care services. Of course, you may also be providing some basic...
Regular Representatives – Help for Aged Care Clients

Regular Representatives – Help for Aged Care Clients

The move to screening and assessment being conducted by My Aged Care has created a more streamlined approach across the Nation, however, as we know not all people find it an easy process. The introduction of Regular Representatives is one approach that aims at...
Referring a client to My Aged Care

Referring a client to My Aged Care

It has now been one month since the introduction of the My Aged Care portal as the one stop shop for people needing to access aged care support. Over the past couple of weeks, I have been speaking to remote aged care coordinators who have used the portal to refer new...