by Donna | Business & Marketing, CDC
I have a confession to make: you see, I have been fascinated with this thing we label as ‘communication’ or more specifically ‘messaging’ for a long time, probably because I have personally struggled in getting it right, and I know how critical good communication...
by Carrie | Business & Marketing
Big is not necessarily better. Neither is an increase in the numbers of care providers who may have entered the industry driven by the lure of profit. This is something that is becoming evident from reports in the media lately, especially when it comes to aged care...
by Kellie | Staff-Focused
Are you providing an effective handover at the end of your shift? Good communication is the cornerstone of a well-run organisation and is the most important factor for achieving positive consumer and staff outcomes. If you work in residential care, or in a setting...
by Christabelle | Clients
Last week, we looked at the negative impact of not knowing a person well, how lack of insight into their history and habits can lead to an adverse outcome. This week I want to review the positive side of understanding the consumer of aged care services better and how...
