Making It Real – Engage your team in applying policies & procedures

Making It Real – Engage your team in applying policies & procedures

Last week, we looked at the importance of having policies and procedures that are up to date, appropriate, that reflect your operational environment, and support the delivery of quality outcomes. But it’s not enough to just have a set of policies that management are...
Quality Reviews – Preparing Your Staff

Quality Reviews – Preparing Your Staff

If they’ve never been through a quality review, or they’ve been involved in a review in the past that didn’t go to well, your staff may be anxious about any upcoming reviews – especially if they think they are going to be ‘tested’ on their knowledge or they are...
‘Lean On Me’ – Human Resources | New Aged Care Standard #7

‘Lean On Me’ – Human Resources | New Aged Care Standard #7

Standard 7 supports all of the other Aged Care Quality Standards and it’s one of the most important parts of providing quality care.  It is obvious that one of the most important parts of providing quality aged care support is having the right people and the...
Professional Development – Bringing Your Team Along

Professional Development – Bringing Your Team Along

If professional development is something that is viewed as ‘only for senior staff,’ then the organisation is selling itself short. While it’s great that support workers or supervisors are undertaking certificate-level aged care training, this should be...