Link Library
Link Library
The Link Library
Whether you're new to the industry or have been here for years, having shortcuts to the information you need will save you time.
Make sure to bookmark this page for quick reference.
Governance
SUPPORT
- The Aged Care Business and Workforce Advisory Service – provides short-term practical business and/or workforce advice and is available to providers until 30 June 2025.
- Rural, Remote and First Nations Aged Care Services Assistance Development Panel (SDAP) – SDAP provides free professional support to aged care service providers located in rural and remote areas (MMM 4 – 7) or who provide care to a significant number of First Nations peoples anywhere in Australia. It aims to help providers in 3 main areas – provider capacity and support, sector development and infrastructure project management.
RESOURCE PAGES
- Delivering aged care in rural and remote settings – list of supports available to providers operating in rural and remote settings.
EDUCATION FOR GOVERNING BODIES
NEWSLETTERS (SUBSCRIPTION LINKS)
- The ACQSC Quality Bulletin – gives important information to aged care providers about responsibilities, work, and changes affecting the aged care sector.
- The ACQSC Regulatory Bulletin – helps services understand the framework of aged care regulation and explains the expectations of the ACQSC.
Workforce
TRAINING
See also “Videos and Webinars”
- Aged Care Quality and Safety Commission ALIS – free online training for aged care providers and their staff.
- Centre for Cultural Diversity in Ageing – the Centre for Cultural Diversity in Ageing is funded by the Department of Health and Aged Care and provides expertise in culturally inclusive policy, practices and resources.
- Palliative care education – free palliative care videos to educate aged care staff on the topic of palliative care. Staff can access the training via an app or education videos for aged care workers on Vimeo.
- Trauma education – for staff who are working with older people who experienced childhood trauma in ‘care’.
WORKFORCE ATTRACTION AND MANAGEMENT
- Aged care banning order and register – a banning order made by the Aged Care Quality and Safety Commission means that a person cannot be involved in the provision or management of aged care. The banned register must be checked when any prospective key personnel including governing body members or employees are being engaged by the organisation.
- Migration liaison – the Department of Home Affairs has dedicated Business, Industry and Regional Outreach (BIRO) officers to provide information on migration. BIRO officers help stakeholders understand visa pathway options to help employers fill vacant positions where Australian workers are unavailable.
- Workforce Support Rural LAP – provides access to locum workforce and incentives for permanent placements in aged care services in rural and remote locations.
Aged Care Platform User Guides
GOVERNMENT PROVIDER MANAGEMENT SYSTEM (GPMS)
- GPMS User Guide – provides users with an overview of how to log in to the GPMS portal and outlines how Organisation Administrators can add, edit and remove users.
- GPMS User Guide: Maintenance and Services – provides approved providers an overview of how to manage their organisational details held by the Department of Health and Aged Care in the GPMS portal.
- GPMS User Guide: Approved Provider Notifications – supports approved providers to begin, generate and complete a digital notification form to meet their notification obligations with the Aged Care Quality and Safety Commission.
- GPMS User Guide: Governing Body Determinations – aims to support approved providers to begin, generate and complete a digital application for a governing body determination from the Aged Care Quality and Safety Commission.
MY AGED CARE
Home Care
COMMONWEALTH HOME SUPPORT PROGRAM
CHSP provides entry-level support for older people who need some help to stay at home.
- Commonwealth Home Support Programme (CHSP) wellness and reablement resources – a collection of practical guides and tools for CHSP providers to help you embed wellness and reablement approaches into service delivery.
HOME CARE PACKAGES
The Home Care Package Program aims to help older people live safely and independently at home for longer. HCPs are aimed at people who have more complex care needs.
NATIONAL ABORIGINAL AND TORRES STRAIT ISLANDER FLEXIBLE AGED CARE PROGRAM (NATSIFACP)
This program provides culturally appropriate aged care to older Aboriginal and Torres Strait Islander peoples. The service providers in this program deliver a mix of aged care services, mainly in rural and remote areas.
SHORT-TERM RESTORATIVE CARE
The STRC Programme provides services to older people for up to 8 weeks to help them delay or avoid long-term care.
SUPPORT AT HOME PROGRAM
The “Support at Home” program consolidates existing programs and provides a streamlined system for accessing necessary support like personal care, meals, transport, home modifications, and social connection services, all tailored to individual needs. Commences 1 July 2025, replacing HCP and STRC.
Residential Care
INFECTION CONTROL
DRAFT STRENGTHENED STANDARDS
Risk Management
CONTRACTOR MANAGEMENT GUIDANCE
INCIDENT MANAGEMENT
SIRS RESOURCES
COMPLAINT HANDLING CHECKLIST
Support for Clients
ACCESSING AGED CARE SUPPORT
MENTAL HEALTH AND WELLBEING SUPPORT
- Beyond Blue – mental health support
- Council on the ageing (COTA) – promoting, improving and protecting the wellbeing of older people in Australia as citizens and consumers.
- Live up – where older people can learn about healthy ageing, get assistive product suggestions, and discover local activities near them.
- Meaningful Ageing – the national peak body for championing the spiritual care and emotional well-being of older people receiving care in residential and community aged care settings.
PAYMENT SCHEMES AVAILABLE
- Continence Aid Payment Scheme (CAPS) – provides a payment to help with some of the costs of continence products.
DIVERSITY RESOURCES
- Translation services – the Australian Government Department of Health and Aged Care offers a free translation service to help aged care providers communicate with older Australians in their preferred language.
- LGBTI Inclusive Practice Review Tool – for services caring for older people
- LGBTI Elders – guide for providers
ADVOCACY AND RIGHTS
- Older Persons Advocacy Network (OPAN) – advocacy, independent and confidential support for free to older people receiving government-funded aged care.
Quality and Regulation
STRENGTHENED QUALITY STANDARDS RESOURCES
- Evidence Mapping Framework – this document describes the framework that supports the Commission's auditors in the evidence-gathering processes.
- Strengthened Aged Care Quality Standards – provider training presentation – a PowerPoint presentation designed for providers to deliver to staff.
- Conversation cards: to engage your team with key concepts in each standard
- Provider Readiness Checklist – activities and resources available to support preparing for the strengthened quality standards and other provider obligations
- Reform Changes for Providers – includes links to the new Aged Care Act, Statement of Rights, Registration and Renewal, Code of Conduct
PRUDENTIAL STANDARDS – RESIDENTIAL CARE
REPORTING
- Financial reporting calendar – this calendar provides an excellent summary of all the financial reporting due across the year for all provider types in 2025
Videos and Webinars
CDCS VIDEOS
AGED CARE QUALITY AND SAFETY COMMISSION
DEPARTMENT OF HEALTH AND AGED CARE
INTRODUCTION TO AGED CARE – VIDEO SERIES
- Introduction to Aged Care: Videos and facilitator guides – these animated videos aim to attract workers to the aged care sector, induct new staff, and support new and existing aged care staff to understand aged care concepts.
