Why the Aged Care Code of Conduct matters more than ever
Most people working in aged care come to work because they want to help others, it’s not just a job. They want older people to feel safe, respected and supported to live the life they choose. But providing good care is about more than completing tasks or following a care plan. It [...]
Can Support at Home funding pay for flights, ferries or taxis?
The use of aged care program funds for personal transport is a common question raised by providers. During recent training sessions, several people asked how transport-related costs can be paid for using Support at Home funds. Whilst it seems straightforward enough, I think it’s important to understand [...]
A CDCS update – Succession planning in action
When people hear the term succession planning, they often think about retirement, replacing a CEO, or finding the next manager. But in reality, good succession planning is much broader than that. It is about ensuring continuity of care, maintaining organisational knowledge, and making sure services can continue to operate effectively when [...]
Going ‘All In’: Reconciliation and Our Commitment to First Nations Elders in Aged Care
What does it truly mean to be "all in"?. Not in the sense of a game, with a clear endpoint or moment of victory - but as a lifelong commitment. A commitment to walk alongside First Nations peoples, to listen deeply, and to keep showing up, even when the work is [...]
Do you operate an aged care digital platform?
How to answer this registration question correctly If you are completing provider registration or re-registration, you may have come across the question: “Will you deliver services through an aged care digital platform?” This question often causes confusion, especially when most providers are already using a variety of electronic systems every day [...]
Registration Scope and Strategic Direction – What Providers Must Consider
Since 1 November 2025 - the aged care sector has continued to move through significant reform. New legislation, new rules and a new registration framework have reshaped how providers are authorised to deliver services. One of the most practical changes has been the introduction of registration categories, and I think this [...]
How NATSIFACP supports quality of life for older First Nations people
Aged care is about more than keeping people safe, supported with daily living needs, and cared for - it's about ensuring older people can live with dignity, connection, and purpose. For many Aboriginal and Torres Strait Islander people, quality of life is tied deeply to family, community, culture and Country. That's [...]
Grandfathering HCP clients to the Support at Home program
When the Support at Home program commences there will be a large number of people on Home Care Packages who will transition across to the new program. These people will be ‘grandfathered’ into the new program, but what does that really mean? The Department of Health has [...]
How good was your organisation’s emergency plan?
How good was your organisation’s emergency plan? I'm writing this blog post as I wait for cyclone Alfred to make its landfall somewhere close to Brisbane where I live. It's been very much a waiting game, so far we thankfully have avoided heavy winds and rain, although I don't doubt they [...]
7 Steps For Getting Open Disclosure Right in Aged Care
Open disclosure is part of the current aged care quality standards (and will continue to be embedded in the revised standards). It is an expectation of organisations providing government-funded aged care services. In a recent webinar, the Aged Care Quality and Safety Commission noted that in the [...]
