Helpful Videos

What’s included or excluded under the CHSP service type Social Support Individual? In this video, Carrie covers the sort of help someone might access through this service type, how much support someone can access and the limitations of the service. This information may also be useful for people with a Home Care Package as many of the same limitations and intent are similar.

The Serious Incident Response Scheme: When we think about the physical and psychological cost to people who are involved in incidents we really want to identify ways to reduce the risk of incidents occurring in the first place. We also need to respond appropriately and manage incidents that do occur.

When the Royal Commission into Aged Care Quality and Safety released its interim report in 2019 it titled the report ‘Neglect’. It outlined failings within the industry that impacted on the delivery of safe and effective care and noted that in many instances, the systems in place across the industry resulted in a ‘shocking tale of neglect’.

What makes a good staff handover? How do you ensure that the right information is passed on to the next shift? Why does it matter anyway? In this video we look at all of the above.

It is sometimes confusing for people outside the industry to understand the funded aged care programs – who are they for, what is the eligibility criteria, how do you access them.

The concept of duty of care is discussed but not always explained to care staff. In this video Carrie looks at what the concept means to support workers and gives some examples of what it might look like in the workplace.

In today’s video Donna and Kell discuss the process of accreditation for residential aged care services. This is the first in a series aimed at helping aged care services understand the quality review/audit process that upholds the quality framework for aged care services in Australia.

Are you confident when writing progress notes? Perhaps you’re concerned you are writing too little or maybe too much? Whatever your concerns it’s not that difficult to write good progress notes when you have a structure and know what and when you should be writing.

Assessment and Planning needs to be an activity that includes input from the client themselves. It’s not about the assessor or planner working out what care and supports the person needs and simply finding a way of providing that support.