Digital Goods Refund Policy

Culturally Directed Care Solutions (CDCS) Digital Goods Refund Policy

Last updated: 13th June 2024
Effective from: 1st December 2014

At CDCS, customer satisfaction is our priority.

Under Australian Consumer Law and on the terms set out in this Policy we offer refunds and replacements for our digital products and services.

Any benefits set out in this Policy may apply in addition to consumers' rights under Australian Consumer Law.

Please read this Policy before making a purchase so that you understand your rights, as well as what you can expect from us in the event that you are not happy with your purchase.

Non-delivery of the product

If you don’t receive the delivery email from us, please contact us at for assistance.

Before a refund is issued, we will do our best to rectify the problem and deliver the product or service to you via another email or a different method.

We recommend that customers add our delivery email address ( to their safe senders list and check spam folders for missing digital product emails.

Download issues

If you’re having issues downloading the products you’ve purchased or if you’ve lost the links, don’t hesitate to get in touch at

Download issues often arise from a customer’s issue with either their browser, firewall, or network. Please check with your IT provider if you experience download issues as a first step.

If the issue is regarding access to the Total Quality Package membership site, please contact for assistance.

Irreparable defects with the product

Although all our digital products and services are tested before release, unexpected errors may occur.

We will attempt to rectify the problem by providing a new version of the digital product or service. Please contact for assistance. If we cannot fix the problem, we will refund the purchase.

Failure to match product description

A request based on this reason is addressed on a case-by-case basis and subject to our approval.

Refunds are only considered in cases where the product does not match the written description or associated video content.

When a refund is requested, we require a description of how the product failed to meet your expectations so that we can make improvements to the product or the description.

Change of mind

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

Raising an issue

The customer has 10 working days to raise an issue, after that time all sales are final. You can raise an issue by writing to us at

We aim to process any requests for replacements or refunds within 10 working days of receiving them.

Refund Policy Complaints and Enquiries

If you have any queries or complaints about our Digital Goods Refund Policy, please contact us through email:

Alternatively, you can write to us at:
Culturally Directed Care Solutions Pty Ltd
PO Box 66