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What Others Say About Our Work
We strive to work together with our clients, rather than dictating what must be done. Co-creation is an important part of assisting organisations in taking ownership of their service and feeling a sense of pride and achievement.
“If not for CDCS, our service may not have even survived, let alone become a provider of choice. They brought our service from disfunction to a respected, quality service provider with effective processes and procedures. CDCS are specialists in their field and have the knowledge base and experience in both urban and remote areas.”
“The support from CDCS was great. Having access to useable resources and systems that are tailored to remote services allows our organisation to provide a superior service to clients.”
“It was great to have support on the ground from people who understand the remote aged care context.”
“CDCS provided knowledge that empowered both myself and staff; enabling us to build a strong and supportive team.”
“Boneham had an outdated policy and procedure suite and had made no progress towards adoption of the new 8 aged care standards. We were in a precarious situation for accreditation and compliance. CDCS do so much more than help update policies and procedures. They help identify gaps, prioritise what is critical and support the entire management team through the quality improvement cycle.”
“Patience, an education ethos and one-to-one support for our key managers were the biggest differentiators between CDCS and other support agencies. CDCS understands what working remote/rural means, how time poor we all are and how we can benefit from targeted support in a timely way.”
“Climbing a mountain starts with a few small steps and with CDCS we had an active climbing partner showing us the route up our ‘accreditation mountain,’ providing us with resources and expertise and motivating us along the way until we got to the top. If you have your own mountain to climb, I can’t recommend any other organisation as a better ‘climbing buddy’.”
“We had compliance issues related to a new management team and an old system of policies & procedures, strategic plan, marketing and board governance.”
“CDCS helped us develop a systematic approach to recruiting appropriate personnel in conjunction with coordination and gap analysis and implementing programs to rectify these deficiencies.”
“CDCS provided excellent service with ongoing support and detailed solutions tailored for our specific organisation, with a view to time-sensitive, business-critical solutions that supported us personally to completion.”
“The CDCS team have a vast understanding of remote aged and disability services and always treat their clients with respect and in a culturally appropriate manner. CDCS are willing to work alongside the organisation to meet the desired outcome. The resources CDCS designed for our organisation have been invaluable.”
“Central Desert Regional Council have now been able to implement reform changes and are providing a uniform service across all communities where we provide aged and disability care. We have policies and procedures in place and guides, which assist remote staff to understand their roles and responsibilities. Client file set-up is now consistent across all communities. This will also allow us to be in a better position to implement future reforms such as Increasing Choices in Home Care.”
“We are a successful community-controlled health service, used to providing good quality, culturally safe services in remote communities. When we were asked by one of our communities to help them with their aged care service, we couldn’t resist! We really didn’t understand the administrative and logistical implications of what we were taking on. We just knew we were good at looking after people in the right way, and how important it was to help people remain on country.”
“Donna and Carrie helped us to get our heads around this new world of aged care standards, systems and reporting. They not only helped us to learn, but taught by assisting us. They have a wealth of knowledge and experience to share. They share it with generosity and grace. They continue to keep in contact and are accessible to be a sounding block and share resources beyond the confines of a contract of work. I often recommend them to others and continue to do so.”
“The mentoring by CDCS consultants was provided in a professional, friendly manner. The consultants listened to our views and tailored the necessary work to suit our individual workplace culture.”
“There have been so many improvements that it’s hard to know where to start. Having our policy suite updated to become contemporary and evidence-based is an achievement we could not have managed alone. Their encouragement and help with succession planning has made the transition for incoming senior staff much easier.”
“The CDCS team are caring and empathetic, and their knowledge of the aged care industry and the requirements of approved providers is second to none. They provided us with high-quality support and mentoring throughout the project, catering to our vast needs, from minor operational aspects to executive-level support for staff onsite.”
“Our organisation now has fit-for-purpose current policies and procedures, plus key documents to provide strategic direction for the organisation’s future.”
“CDCS are a professional group with an extensive knowledge of the Aged Care arena. They have a demonstrated understanding of Indigenous culture and vast experience of the Northern Territory’s Aged Care environment. Their innovative and insightful approach to the work they do ensure confidence in their ability to achieve all desired outcomes and more.”
“I strongly recommend that organisations utilise the CDCS Team, they have an enormous amount of knowledge, experience and patience. Each of the team members has their own particular area of expertise, which has helped us in all areas of our operations.”
