I hope you got a chance to have a break, even if it was only a short one over the Christmas and New Year period, as 2024 is going to be a year full of ‘new' things and more reform!

The Interim First Nations Aged Care Commissioner commenced this month, with Andrea Kelly, a Warumungu and Larrakia woman with strong family connections throughout the Northern Territory appointed to the role.

The new Aged Care Act, subject to being passed in Parliament, is planned to start on 1 July, as are the revised Quality Aged Care Standards. For the latest updates, check out the rest of this month's summer newsletter edition.

Latest CDCS Videos & Blog Posts

With it being the end of one year and the start of a new year, we took a break from writing blog posts and creating videos. Instead, why not check out these older-but-still-just-as-good posts!

Are You Using These Aged Care “Dirty Words?”

I’ve seen this first-hand with my relatives, when someone well-meaning (in their own mind) glibly used this language with an older parent. Well, hooley dooley, the reaction from the parent was like the uncapping of a volcano – and rightly so!


Portrait of surprised excited young business woman covering with hands her mouth, over grey background
Businessman reading documents with magnifying glass

From Chaos to Clarity – Strategies for Updating Your Policies & Procedures

One of the biggest challenges we see as consultants is the lack of currency in organisational policies, procedures, and other related documents. Managers want to ensure that they have a structure in place that guides their team, but it's easy to overlook the fact that these need constant revision and updating – especially in light of aged care reforms and legislative changes.


Six Simple Strategies to Improve Your Progress Note Writing Skills

Are you confident when writing progress notes? Perhaps you're concerned you are writing too little or maybe too much? Whatever your concerns it's not that difficult to write good progress notes when you have a structure and know what and when you should be writing.


Industry News

All Sector Updates

First Nations Aged Care Commissioner

Andrea Kelly, a Warumungu and Larrakia woman, with strong family connections in the Northern Territory has commenced in the role of Interim First Nations Aged Care Commissioner. This role will encourage culturally safe aged care for First Nations people across Australia.

Caring for First Nations people

For those providing care to First Nations older people, a guide for providing culturally safe care can be found here. The guide comprises an assessment tool, framework, training guide, and recommendations informed by Aboriginal Elders.

Governing for Reform

From 1 January 2024, the Governing for Reform in Aged Care Program will be available to anyone working in the aged care sector. Current participants should note:

  • Learning activities will continue to be available. This includes: podcasts, webinar recordings, online learning modules, flip guides, topic guides, tools and the For the Board Kit.
  • Digital badges ended on 31 December 2023 and will be replaced by certificates of completion.

For more information on the program visit Governing for Reform in Aged Care on the ACQSC website.

Legislation Updates

Before the New Aged Care Bill goes to Parliament, a copy of the New Aged Care Act Resources is available from 14 December 2023 to 16 February 2024 for your information and comments.

The new Act will be informed by the Strengthened Quality Standards. The final draft of the Strengthened Aged Care Quality Standards is available for your perusal.

Reports Due

  • 24/7 Registered Nurse report was due on 7 January 2024
  • NQI report is due by 21 January 2024
  • QFR Q2 – Oct-Dec 2023 report is due by 14 February 2024

COVID Updates

Home Care Updates

Home Care Pricing Audit Factsheet

The Department released this factsheet about home care pricing audits in December 2023. This fact sheet explains the benefits, processes and outcomes of home care pricing audits.

Residential Care Updates

Workforce Responsibility Monitoring when a Registered Nurse is not on-site and on duty

The Commission has commenced their review of provider compliance under section 67 of the Aged Care Quality and Safety Commission Rules 2018 and providers should be prepared to receive requests for information and documentation from the Commission.

The review's focus is to establish how the service ensures the provision of effective and timely clinical care to their consumers, including when there is no Registered Nurse (RN) rostered on-site and on-duty at the service.

Documents likely to be requested include the following:

  • Details of resident care needs
  • Nursing rosters
  • Workforce capability and training
  • On-call and alternate arrangements when an RN is not on-site and on duty
  • The service’s clinical governance framework including policies and procedures
  • Details of workforce education and training and competencies
  • PCI

Overcharging of Residents – Fact Sheet

The Department released this fact sheet in December 2023 regarding overcharging of accommodation payments.

National Quality Indicator Program – updated template

The bulk submission template for the National Aged Care Mandatory Quality Indicator Program has been updated. Please use the new template on the QI Program resources webpage.

Emergency Leave for Residents

Emergency Leave for permanent aged care residents has been extended for 12 months until 31 December 2024. This means residents who wish to temporarily relocate during COVID-19 outbreaks can continue to use emergency leave instead of social leave through to 31 December 2024. Aged care homes will still be paid a residential care subsidy when residents are on emergency leave.

Department and Commission Newsletter Links

If you haven't subscribed for Department updates, you can do so by clicking here to subscribe.

If you’re not already signed up, we recommend clicking through and signing up for the Commission’s valuable newsletter.

In case you haven't had an opportunity to read the department updates, here is the newsletter published on 20 December 2023.


The Aged Care Volunteer Visitors Scheme (ACVVS) supports volunteers to regularly visit older people in-person to give friendship and companionship.

CDCS Roundup for Busy People Newsletter

If you have others in your team who would benefit from our monthly aged care roundup for busy people – they can sign up here.

Industry Training, Webinars & Events

Webinar: Draft new Aged Care Act consultation – Q&A panel discussion

Thursday 18 January, 2pm – 3pm AEDT

Public consultation is open on the draft new Aged Care Act which will put the rights of older people at the centre of aged care.

Find out more and register here.

Learning Modules – Maggie Beer

The Maggie Beer Foundation has released 3 new online learning modules. The modules are free to complete. Register online now to access the new modules:

  • Supporting Hydration – practical ideas to keep older people hydrated, including creating delicious thickened fluids.

Culturally Inclusive Service Delivery Course

The Centre for Cultural Diversity in Ageing has launched a free online training course for people who work in aged care. The Culturally Inclusive Service Delivery course focuses on how providers can better care for our Culturally and Linguistically Diverse (CALD) elderly clients.

Ongoing workshops provided by the ACQ&SC

The Aged Care Quality and Safety Commission develops a range of educational resources and workshops for aged care providers, in-home services and residential services that assist in understanding what compliance looks like.

You can find these courses listed on the Aged Care Quality and Safety Commission’s website under the Education tab.

Aged Care Resources

A list of Aged Care resources, including apps, audio and other publications, can be found on the Department's website.

Digital Transformation

Get the Digital Transformation Sector Partners meetings and slide presentations from 22 September to 17 November 2023.

Council of Elders

Check the first term achievements report here.

National Aged Care Advisory Council

Find the first term achievements report here.

Funding Opportunities

Grant Reference

Name of Grant

Closing Date

Aged Care Wages – Historical Leave Liability

31 January 2024

Aged Care Worker COVID-19 Leave Payment

16 February 2024

Electronic National Residential Medication Chart – Round 2

28 March 2024

For more information on any of these grants, refer to the GrantConnect website.

SDAP – Services Development Assistance Panel

Don’t forget, if you are an aged care provider (residential or community care) operating in rural or remote locations, you may be eligible for support through the Service Development Assistance Panel (SDAP).

CDCS has been a panel member since the inception of this program in 2010 and has supported over 40 aged care services with compliance, business development, training and resource development.

Get an idea of what can be done with SDAP.

Further information is available on the Department’s website, including the application form, or by emailing sdap@health.gov.au.

Jobs in Aged Care


Organisation & Location

Closing Date

Galiwinku – East Arnhem Regional Council

Until filled

Yirrkala – East Arnhem Regional Council

Until filled

Wanarn – Ngaanyatjarra Health Service

26 August 2025

NOTE: If you have a position that you would like us to promote, please hit ‘reply’ to this email so we can include it in the next newsletter and/or post on our Facebook page: CDCS – Culturally Directed Care Solutions.

New In The TQP Members Resource Area

Total Quality Package logo - for aged care compliance

You’ll find a full list of the updated policies, procedures and other helpful resources that have been updated in the last month below. We're committed to helping your organisation meet compliance and deliver quality outcomes.

If you don't have access to the TQP and you’re looking for comprehensive, industry-specific policies, procedures and work instructions that have been used successfully by dozens of aged care providers, helping them to easily pass quality reviews and stay compliant, then take a look at the Total Quality Package.

Resource updates in the last month

Care & Case Management

Intake & Assessment

Client Care Agreement – Commonwealth Home Support Programme V4 – significantly updated

Client Intake & Assessment Form V4 – updated


Client Service Plan Review V1 – new

Health Condition Planning Guides

Cancer – Assessment and Planning Guide V1 – new

Cancer – Care Provision Information V1 – new

Quality & Compliance Tools

Case Study Template V2 – updated

Toolbox Talks & Info Shares

Info Shares

Commonwealth Home Support Programme Info Share V7 – updated

TQP Live Training & Replays

TQP Members get complimentary access to regular LIVE training and education sessions. These are aimed at the coordination and management level and address trending issues and topics. Recordings are available in the TQP to revisit whenever you need – just like having your very own ‘Aged Care Netflix!’ 😁

TQP recordings - aged care compliance

We hope you have found this edition helpful; feel free to share it with others who may be interested. If you have any feedback or questions, please let us know by emailing us at info@cdcs.com.au.

Please get in contact with us if you need support and we’ll catch up with you again next month.

Donna, Carrie & the CDCS Team

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Donna Cross & Carrie Akhurst
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