


Planning to Succeed
Happy New Year! As we move into 2020, there are no shortages of ‘New Year’s Resolutions’ being flung around from every direction, most not making it past the end of January. Why do you think that is? It’s because people don’t know that they must plan to succeed. When...
Effective Handovers and Their Role in Quality Care
Are you providing an effective handover at the end of your shift? Good communication is the cornerstone of a well-run organisation and is the most important factor for achieving positive consumer and staff outcomes. If you work in residential care, or in a setting...
The Importance of Emotional Intelligence in Aged Care Staffing
Imagine this: you are looking to employ a new aged care coordinator. On your desk are the best two candidates. The first is a 28 year old, who holds aged care qualifications, degrees and certificates galore, but little practical experience in aged care. The other...