Undervalued, Underpaid, & Insufficiently Trained

Undervalued, Underpaid, & Insufficiently Trained

The findings of the Royal Commission will not be a surprise to many working in the sector. The title of the Interim Report is ‘Neglect’, which at first glance looks to be aimed at those providing direct care and support. However, the Foreword provides a clear insight...
Effective Handovers and Their Role in Quality Care

Effective Handovers and Their Role in Quality Care

Are you providing an effective handover at the end of your shift? Good communication is the cornerstone of a well-run organisation and is the most important factor for achieving positive consumer and staff outcomes. If you work in residential care, or in a setting...
Quality Reviews – Preparing Your Staff

Quality Reviews – Preparing Your Staff

If they’ve never been through a quality review, or they’ve been involved in a review in the past that didn’t go to well, your staff may be anxious about any upcoming reviews – especially if they think they are going to be ‘tested’ on their knowledge or they are...
Professional Development – Bringing Your Team Along

Professional Development – Bringing Your Team Along

If professional development is something that is viewed as ‘only for senior staff,’ then the organisation is selling itself short. While it’s great that support workers or supervisors are undertaking certificate-level aged care training, this should be...
The Importance of Emotional Intelligence in Aged Care Staffing

The Importance of Emotional Intelligence in Aged Care Staffing

Imagine this: you are looking to employ a new aged care coordinator. On your desk are the best two candidates. The first is a 28 year old, who holds aged care qualifications, degrees and certificates galore, but little practical experience in aged care. The other...
Routine is Not a Dirty Word

Routine is Not a Dirty Word

For some of us, the thought of living a ‘routine’ life makes us want to run for the hills screeching like banshees! It can conjure up an image of being ‘stuck’ or ‘lacking excitement’, and yes, in that context, routine can be a real fizzer. But imagine if we had to...