This week we tried a new communication method within our team. Well, it isn't technically a new communication method – phone texting. But it was how we used it that was new to us. You see, every Monday morning the Directors of CDCS get together with our admin...
The findings of the Royal Commission will not be a surprise to many working in the sector. The title of the Interim Report is ‘Neglect’, which at first glance looks to be aimed at those providing direct care and support. However, the Foreword provides a clear insight...
Are you providing an effective handover at the end of your shift? Good communication is the cornerstone of a well-run organisation and is the most important factor for achieving positive consumer and staff outcomes. If you work in residential care, or in a setting...
If they’ve never been through a quality review, or they’ve been involved in a review in the past that didn’t go to well, your staff may be anxious about any upcoming reviews – especially if they think they are going to be ‘tested’ on their knowledge or they are...
If professional development is something that is viewed as ‘only for senior staff,' then the organisation is selling itself short. While it’s great that support workers or supervisors are undertaking certificate-level aged care training, this should be...
Imagine this: you are looking to employ a new aged care coordinator. On your desk are the best two candidates. The first is a 28 year old, who holds aged care qualifications, degrees and certificates galore, but little practical experience in aged care. The other...
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