Long Road, Short Road – The tale of two horses
Two weeks ago I fractured a rib; somewhat painful and an injury I could have done without. Explaining the situation to Carrie, all I had to say was “horse”, backed up by the “don’t worry, I’m okay, really… I can still sit and type – I...
Work Instructions – Do it like Ikea
I recently purchased a storage unit from Ikea – yes, that bastion of ‘ready to assemble’ furniture, which of course meant that I needed to put it together. Thankfully, the kit came with all necessary hardware, a basic set of construction tools and a set of...
Operations Guides – Don’t find yourself up that creek without a paddle!
Who in your organisation is your anchor? You know, the person who holds a great deal of information. Perhaps it’s you! Most organisations have at least one employee who plays a crucial role in the day to day operations of a business and who has the knowledge and...
From Chaos to Clarity – Strategies for Updating Your Policies & Procedures
Updated May 2023 One of the biggest challenges we see as consultants is the lack of currency in organisational policies, procedures, and other related documents. Managers want to ensure that they have a structure in place that guides their team, or their successor, on...
