Managing Sensitive Information in an Aged Care Setting | Cyber Security
May is celebrated as the security and privacy awareness month. While cyber security week is an opportunity for organisations to check how well their privacy practices stack up, it shouldn't stop there. We should continually monitor how well we are managing sensitive...
What’s Your Message? | Communication in Aged Care
I have a confession to make: you see, I have been fascinated with this thing we label as ‘communication’ or more specifically ‘messaging’ for a long time, probably because I have personally struggled in getting it right, and I know how critical good communication...
Fees – how do you introduce them to your clients?
Many of the services we are currently working with are feeling the pressure around the introduction of client fees. They are grappling with issues such as: Changing the organisational mindset on the need to collect aged care fees; What rate should be charged; How to...
