What’s Your Message? | Communication in Aged Care

What’s Your Message? | Communication in Aged Care

I have a confession to make: you see, I have been fascinated with this thing we label as ‘communication’ or more specifically ‘messaging’ for a long time, probably because I have personally struggled in getting it right, and I know how critical good communication...
Fees – how do you introduce them to your clients?

Fees – how do you introduce them to your clients?

Many of the services we are currently working with are feeling the pressure around the introduction of client fees. They are grappling with issues such as: Changing the organisational mindset on the need to collect aged care fees; What rate should be charged; How to...