Lifestory Work In Action
Last week, we looked at the negative impact of not knowing a person well, how lack of insight into their history and habits can lead to an adverse outcome. This week I want to review the positive side of understanding the consumer of aged care services better and how...
Quality Reviews – Preparing Your Staff
If they’ve never been through a quality review, or they’ve been involved in a review in the past that didn’t go to well, your staff may be anxious about any upcoming reviews – especially if they think they are going to be ‘tested’ on their knowledge or they are...
Conversational Assessment
Have a think about a time that you were applying for a loan or looking to make a large purchase. If you’re around my age, it’s probably occurred a few times through your life. Now consider how the person ‘interviewing’ you, or trying to help you get what you wanted,...
‘Stop! Think it over…’ – Do you NEED to rewrite your Policies & Procedures?
Yes, Donna let me use a song one more time in this week’s blog, and as it’s actually related to the series we recently completed on the new Aged Care Standards, it seems only right. This time, it’s a tune from one of the legendary greats! Diana Ross lamented:'Stop in...
