Vulnerable Clients – Who are they?

Vulnerable Clients – Who are they?

by | Compliance

When my parents retired, they decided to make a “tree change” and moved away from the outer Melbourne suburbs where they had raised their family and spent most of their lives. They purchased a small home on a bush block and enjoyed the peace and quiet of...
Quality Reviews – Preparing Your Staff

Quality Reviews – Preparing Your Staff

by | Compliance, Staff-Focused

If they’ve never been through a quality review, or they’ve been involved in a review in the past that didn’t go to well, your staff may be anxious about any upcoming reviews – especially if they think they are going to be ‘tested’ on their knowledge or they are...