Carrie and Kell

About Carrie and Kell

Carrie and Kell are passionate about making the aged and disability care industry a better place. We know those working in the care industry often struggle with competing demands on their time. The Care Directions podcast has been developed as a direct response to a number of requests for easy to understand information in an auditory format. We hope you'll enjoy exploring the topics with us!

CD018 Holiday Planning – How do Your Staffing Levels Look?

In this series, Carrie and Kell look at Holiday Planning for Aged Care services in rural and remote areas. It’s all about doing some preparation. We’ll be looking at client-related issues, staffing areas, organisational or service-level tasks and finish up with looking at how you can best use the [...]

CD018 Holiday Planning – How do Your Staffing Levels Look?2025-07-21T18:17:46+10:00

CD017 Holiday Planning – Client Care Considerations

In this series, Carrie and Kell look at Holiday Planning for Aged Care services in rural and remote areas. It’s all about doing some preparation. We’ll be looking at client-related issues, staffing areas, organisational or service-level tasks and finish up with looking at how you can best use the [...]

CD017 Holiday Planning – Client Care Considerations2025-07-21T18:17:56+10:00

CD016 Marketing and Promotion for Aged Care Services

This week Carrie and Kell look at the importance of having a marketing plan for Aged Care services. Why should you take a strategic approach to marketing and promotion for your service? Because the introduction of Home Care Packages are now attached to the consumer rather than individual organisations [...]

CD016 Marketing and Promotion for Aged Care Services2026-07-06T09:30:15+10:00

CD012 Understanding Your Product (Community Based Aged Care)

Continuing our series on the business side of operating an effective aged care service. This week we look at understanding your product. Once you have defined the target market and their needs, you need to turn your attention to defining just what you have to offer that market. How [...]

CD012 Understanding Your Product (Community Based Aged Care)2025-07-21T18:19:02+10:00

CD011 Understanding Your Market (Community Based Care)

Good Business for Community Based Care In the last 10 years we’ve seen considerable change in the Community Services sector with more coming. We need to look at our operations from a business perspective now rather than a government led and funded medical model. Aged Care services now, more than ever, [...]

CD011 Understanding Your Market (Community Based Care)2025-07-21T18:19:12+10:00
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