You put down the phone and look over the notes on your desk from the previous week. A client slipped and fell whilst being supported to shower; a staff member was bitten by a client’s dog when providing domestic assistance; and now a family carer has called to make a...
In the consultancy work we do, one of the biggest challenges that organisations often seek some guidance around is the development, or review, of their policies and procedures and other related documents. Managers want to make sure that they have a structure in place...
Last week, we looked at the importance of having policies and procedures that are up to date, appropriate, that reflect your operational environment, and support the delivery of quality outcomes. But it’s not enough to just have a set of policies that management are...
Many organisations have a set of policies and procedures that help them in meeting quality and compliance standards. For some organisations, they are only a focus of attention at review or audit time and ‘fall off the radar’ outside of this targeted focus...
Yes, Donna let me use a song one more time in this week’s blog, and as it’s actually related to the series we recently completed on the new Aged Care Standards, it seems only right. This time, it’s a tune from one of the legendary greats! Diana Ross...
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