What is a Home Service ‘Incident Management System’ and How to Implement Yours?
You put down the phone and look over the notes on your desk from the previous week. A client slipped and fell whilst being supported to shower; a staff member was bitten by a client’s dog when providing domestic assistance; and now a family carer has called to make a...
From Chaos to Clarity – Strategies for Updating Your Policies & Procedures
Updated May 2023 One of the biggest challenges we see as consultants is the lack of currency in organisational policies, procedures, and other related documents. Managers want to ensure that they have a structure in place that guides their team, or their successor, on...
Making It Real – Engage your team in applying policies & procedures
Last week, we looked at the importance of having policies and procedures that are up to date, appropriate, that reflect your operational environment, and support the delivery of quality outcomes. But it’s not enough to just have a set of policies that management are...
Policies and Procedures – How to keep them relevant
Many organisations have a set of policies and procedures that help them in meeting quality and compliance standards. For some organisations, they are only a focus of attention at review or audit time and ‘fall off the radar' outside of this targeted focus on...
